Overview
We want you to be satisfied with your purchase from Carib Finds. If you need to request a return or refund, please contact us within 14 days of delivery.
To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase may be required. Some items may not be eligible for return for hygiene, safety, customization, or other reasons. Final-sale items, used items, and items returned without their original packaging may not qualify for a refund.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos where applicable so we can review the issue.
Returns and Refunds
Do not send a product back without contacting Carib Finds first. Return instructions and the appropriate return address will be provided after your request is approved. Depending on the reason for the return, the customer may be responsible for return shipping costs. If the item arrived damaged, defective, or incorrect, we will review the appropriate resolution with you.
Partial refunds may be granted in certain situations, depending on the condition of the returned item and the reason for the return. This may include items that show signs of use, are missing parts or original packaging, or are returned in a condition different from how they were received. Each request will be reviewed individually.
Late or Missing Refunds
If your approved refund has not appeared, first check with your bank or payment provider, as processing times may vary. If you still have not received it, please contact us for assistance.
Sale Items
Sale or promotional items may be eligible for a return or refund unless they are clearly marked as final sale. Eligibility will be reviewed according to the condition of the item and the reason for the return.
Exchanges
We generally replace items only if they arrive defective, damaged, or incorrect. Contact us with your order information and photos where applicable so we can review the request.
Gifts
If an item was purchased as a gift, any approved refund will normally be returned to the original payment method used for the order.
Need Help?
For questions about returns or refunds, contact us at support@caribfinds.com.